Townsend,Patrick L. <br/><br/>
Quality in action:  93 lessons in leadership,participation,and measurement/ 
Patrick L. Townsend,Joan E. Gebhardt. 
 - New York,N.Y.:  J. Wiley,  c1992. 
 - xxi,262 p.:  ill.;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471161365 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Industrial management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / T69 1992