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Customer service on the Internet : building relationships, increasing loyalty and staying competitive / Jim Sterne.
Publication details: New York : Wiley Computer Pub., c1996.Description: xxvi, 326 p. : ill. ; 24 cmISBN:- 0471155063 (pbk. : alk. paper)
- HF5415.5 S74 1996
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Books
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Main | HF5415.5 S74 1996 (Browse shelf(Opens below)) | 1 | Available | 0000970 |
Includes bibliographical references.
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